BOOKING & CANCELLATION POLICIES
📌 Booking & Payment
Once we’ve confirmed availability, payment is required to lock in your spot.
After payment confirmation, you’ll receive all the details — timing, pickup info, and what to expect on the day.
Prices are listed in USD per guest and include all food, drinks, and transportation, unless noted otherwise.
❌ Cancellation Policy
You’re welcome to cancel up to 48 hours before the experience for a full refund.
Cancellations within 48 hours, or no-shows on the day, aren’t refundable.
🔄 Rescheduling
Date changes are possible with at least 24 hours’ notice, subject to availability.
Just reach out directly and we’ll do our best to make it work.
🌧 Weather & Unforeseen Circumstances
Saigon runs rain or shine — it’s all part of the experience.
If there’s light rain or showers, we’ll provide a poncho so you can stay comfortable.
In the case of heavy rain, extreme weather, or unexpected local restrictions, we’ll assess things on the day.
If it’s not safe or enjoyable to continue, you’ll have the option to reschedule or receive a full refund.
✉️ Questions?
If you have any questions, feel free to reach out at
We appreciate your understanding and look forward to hanging out with you in Saigon.